Refund policy
Pro is not on sale yet. This policy applies from the first sale.
ClarShot Pro is paid once. If it is not right for you, you get your money back within 14 days of buying, for any reason.
14 days, any reason
Ask within 14 days of the day you bought Pro and you get back the full amount you paid. You do not have to tell us why.
How to ask
- Ask Paddle, which sells Pro: at paddle.net, choose Request refund, or use the link in your receipt.
- Or email support@clarshot.com with your order ID. It is on Paddle's receipt. We pass your request to Paddle.
Who refunds you
Paddle, our reseller and merchant of record, issues every refund, to the way you paid where possible.
What happens to your key
A refunded key stops unlocking Pro after the next ClarShot update. Nothing on your device is deleted: every free feature keeps working, and everything you made stays yours.
Your right to withdraw
In the European Union, consumers have 14 days to withdraw from an online purchase. Our 14 days apply whatever the checkout says about the right of withdrawal, and do not replace it.
ClarShot Free
The free extension costs nothing, so there is nothing to refund. The same goes for early access and gift keys, which are free.
Full terms
This page is the short version. The full terms are in section 3 of the Terms of use.
Contact
Questions about a refund: support@clarshot.com.
Provider: ROEM NOSIS SRL, Str. Tulgheșului 5A, Cluj-Napoca, 400388, jud. Cluj, Romania. Trade Register J2014001371126, fiscal code (CUI) 33063978. See also the Legal page.