Pro is not on sale yet. This policy applies from the first sale.
The short version
- OncePro is paid once. No subscription, no renewal.
- 14 daysto get your money back after buying, for any reason.
- Up to 3people covered by one purchase, commercial use included.
- Paddlesells Pro, issues your invoice and handles refunds.
Any reason, full amount
Ask within 14 days of the day you bought Pro and you get back the full amount you paid. You do not have to tell us why.
How to ask
- Ask Paddle, which sells Pro: go to paddle.net and choose Request refund, or use the link in your receipt.
- Or email support@clarshot.com with your order ID, which is on the receipt Paddle emails you. We pass your request to Paddle.
Who refunds you
Paddle, our reseller and merchant of record, issues every refund, to the way you paid where possible.
What happens to your key
A refunded key stops unlocking Pro after the next ClarShot update. Nothing on your device is deleted: every free feature keeps working, and everything you made stays yours.
Your right to withdraw
In the European Union, consumers have 14 days to withdraw from an online purchase. Our 14 days apply even if the checkout asks you to waive the right of withdrawal, and they do not replace it.
ClarShot Free
The free extension costs nothing, so there is nothing to refund. The same goes for gift keys, which are free.
Full terms
This page is the short version. The full terms are in section 3 of the Terms of use.
Contact
Questions about a refund: support@clarshot.com.
Provider: ROEM NOSIS SRL, Str. Tulgheșului 5A, Cluj-Napoca, 400388, jud. Cluj, Romania. Trade Register J2014001371126, fiscal code (CUI) 33063978. See also the Legal page.