How can we help?

I use Chrome, Brave or Opera

ClarShot is in the Chrome Web Store, which Brave and Opera also use, and in Edge Add-ons. The Add button at the top of this site picks the right store for your browser. There is no Firefox or Safari version.

Can I use it on my phone?

No. ClarShot runs in a browser on a computer: Windows, Mac, Linux or ChromeOS. Open this site on your computer to add it.

How do I capture a whole page, or hide private details?

The guides show it step by step: a whole page in one image, hiding private details safely and recording your screen.

I can't find the ClarShot icon

Click the puzzle piece next to the address bar and pin ClarShot. Its icon then stays in the toolbar.

“Your browser is not letting ClarShot capture this page”

ClarShot shows this when the browser gives it no access to the page. There are two cases:

• A file on your computer, such as a PDF you opened with Ctrl+O. Browsers keep extensions away from local files until you allow it once: press “Open ClarShot’s extension page” in the card, turn on “Allow access to file URLs”, then click ClarShot on the file again.
• A page of the browser itself, such as a new tab, Settings, the extensions page or the browser's add-on store. No extension can capture these. Open a regular web page instead.

“Could not capture this page”

Reload the page and try again. If you switched tabs while a capture was running, start it again on the tab you want to capture.

My recording has no sound

• Your voice: on the Record tab, open More options and turn on Microphone. The first time, the browser asks for permission: choose Allow.
• Still silent? Check that your computer hears the microphone. On Windows, open Settings, then System, then Sound, and under Input make sure the microphone is on and its level moves when you speak. On a Mac, open System Settings, then Privacy & Security, then Microphone, and make sure your browser is allowed.
• Sound from a tab or from your computer: turn on “Tab / system audio” in More options. When you record a window or your whole screen, the browser's sharing window may also offer to share audio: tick it.

A keyboard shortcut does nothing

Another extension or app may already use it. The browser then leaves it unset, and the ClarShot popup shows only the shortcuts that really work. To choose your own, click “Change shortcuts” in the popup, or open chrome://extensions/shortcuts (in Edge, edge://extensions/shortcuts).

Where are my files?

Exports go to your Downloads folder, or to your clipboard when you click Copy. The last 10 images you saved or copied are in the popup's Recent list. A screenshot you closed without exporting is not kept.

A recording you did not download, for example because its window closed, is listed on the Record tab as not saved. Open it there to watch and download it; it stays on this device for 7 days.

WebM or MP4?

Recordings are WebM by default, which Chrome, Edge and many video apps play. If an app or a site needs MP4, pick MP4 under Format on the Record tab before you record. It is offered when your device can record MP4. More in the WebM or MP4 guide.

How do I remove ClarShot?

Open chrome://extensions (in Edge, edge://extensions), find ClarShot and choose Remove. Files you downloaded stay in your Downloads folder; nothing else is kept anywhere, because nothing was ever sent.