Terms of use

Pro is not on sale yet. What these terms say about buying Pro applies from the first sale.

1. What ClarShot is

ClarShot is a browser extension for taking screenshots and screen recordings, editing them and exporting them. It runs entirely on your device. It is provided by ROEM NOSIS SRL ("we"), whose details are on the Legal page.

2. License

We grant you a free, non-exclusive, non-transferable license to install and use the extension for any lawful purpose, personal or commercial. You may not reverse engineer it beyond what the law allows, redistribute it as your own, or remove its notices. The free features listed on the pricing page stay free.

3. ClarShot Pro

Pro is not on sale yet. This section applies from the first sale.

What you buy

A license key that unlocks ClarShot Pro: every Pro feature of the extension, those available when you buy and every one we add later, with updates, for a price you pay once. A Pro feature is a feature of the ClarShot extension that we mark as Pro and that runs in your browser. Team or cloud services, such as shared workspaces, hosting or accounts, are a separate product and are not included.

Who may use it

One purchase covers up to 3 people, on any browsers they use. We trust you to count. Commercial use included. For 4 or more people, make one purchase for each group of up to 3 people (for example, 2 purchases for 4 to 6 people). The key is checked on each device and never sent to us; there is no account and nothing to activate with us.

Who sells it

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Which Paddle company you buy from depends on where you are, as set out in Paddle's buyer terms: Paddle.com Inc. in the United States, Paddle.com (Canada) Ltd. in Canada, and Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom, everywhere else. Your receipt names it. You buy under Paddle's buyer terms: Paddle takes the payment, charges the sales tax or VAT that applies where you live, issues your invoice, answers questions about your order and handles refunds. We provide the license key, the extension and help with using them. You can write about an order to Paddle, at paddle.net, or to us at support@clarshot.com; what concerns the payment or a refund, we pass on to Paddle.

Delivery

The key is emailed to the address you give at checkout, usually within a few minutes. If it has not arrived after 10 minutes, check your spam folder, then write to support@clarshot.com with that address or your order ID and we will send it again.

Refunds

Within 14 days of buying, for any reason. Ask Paddle at paddle.net or through the link in your receipt, or email support@clarshot.com with your order ID and we pass your request to Paddle. Paddle issues the refund, to the way you paid where possible. A refunded key stops unlocking Pro after the next ClarShot update. This refund applies even if the checkout asks you to waive the right of withdrawal (the 14 days EU consumers have to withdraw from an online purchase), and it does not replace that right. The refund policy says the same in short.

Keys we block

Sharing a key with the people it covers is what it is for. A key that is published or passed around beyond them, for example posted online, may be blocked in a later update of the extension. Keys of refunded orders, and keys from gift campaigns we withdraw, are blocked the same way. Blocking never deletes anything on your device: Pro stops, and every free feature keeps working. If a key you paid for is blocked and you were not refunded, email us your order ID and we will send you a new one for free.

Gift keys

Some gift keys expire; the Pro panel in the extension shows the last day they work. Gift and promotional keys follow these terms; there is nothing to refund, because nothing was paid.

Prices

We may change the price of Pro for new purchases; a price increase is announced on this site at least 60 days in advance. A purchase you have made is never charged again, and keeps every future Pro feature.

4. Your content

Everything you capture belongs to you and stays on your device. We never receive it. You are responsible for what you capture and share: respect other people's privacy and the rules of the sites and services you record.

5. Updates

Your browser installs updates automatically. Updates never remove a feature that is free today and never add a network request to the free extension.

6. No warranty, limited liability

ClarShot is provided "as is", without warranties of any kind, to the extent the law allows. We are not liable for indirect damages or for loss of captures or recordings; keep exports you care about in a safe place, as you would with any file. Nothing in these terms limits rights that consumer law gives you and that cannot be waived, including, for Pro, the legal guarantee that digital content you pay for works as described.

7. Law and contact

These terms are governed by Romanian law and, where applicable, European Union consumer law. Questions go to support@clarshot.com.